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Refund & Exchange Policy

  • All hair extensions and custom units are final sale, exchange only on unworn and lace still inserted on unit. 

  • Request must be made within 3 business days of receipt of product(s).

  • Any exchange request made after 3 days will not be honored.

  • Altered merchandise will not be accepted (unraveled, washed, brushed, combed, colored, or cut) in any manner.

  • Federal regulations indicates that human hair products that have been worn may not be returned due to hygienic reasons.

  • In order to process an exchange the product must be returned at the customers expense.